26 January 2022

What are the features and steps of a BPM tool?

Do you work within business architecture or enterprise architecture and do you wanna know more about the features and steps from a BPM software? How it will help you? Let’s look at the following steps:

  1. Identify the process
    Although the decision to outline processes is a good step, the first real step is to choose the process to work with. It is advisable to outline the most important processes first. There are several categories of processes that require priority. For example, there may be reactive processes that cause bottlenecks in the daily activities that need to be addressed. Strategic processes can be outlined at a higher level. Processes that focus on customer focus are also important in BPM. Identify where exactly the process begins and where it ends. There may be processes with more than one end, identify all of them.
  1. Collect information
    Because different people often work on the process, it is advisable to involve these people in BPM, time savings may be realized. Together with the people who are part of the process, study the identified actions from the previous step. Determine who does what when and where.

3. Record and arrange
After determining the process with start and end point, it is important to describe the steps that bring the process to an end. For each activity, use an action verb to describe the steps. Be as concrete as possible. In another document, the details for the actions can be discussed in more detail. Then take all steps in chronological order.

4. Draw the flowchart
Now that the steps in the process are in the correct order and you can attach the right symbols, they can be connected with lines. The flowchart can be drawn with pen and paper, but there are also various software tools available that enable BPM, like BlueDolphin from ValueBlue.